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Malawi

Escom Sets Up National Call Centre

By Nyasa Times Reporter

Electricity Supply Corporation of Malawi ( ESCOM) has devised plans to set up National Call Centre in a bid to improve service delivery to its customers as well as align itself to international standards, Nyasa Times has learnt. The plan comes amid complaints from its customers over poor service delivery evidenced by the forgoing power outages which has forced some to hold street protests in the Capital Lilongwe. The plan has forced ESCOM to make changes to some staff members.

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Nita Chivwara, a Malawian entrepreneur with a passion for strategy and advising global companies on doing business in her country

For many companies, moving into a new business territory is a challenge, and having access to local insights and advice can be key to success. For entrepreneur Nita Chivwara, her experience as a country strategist and project manager has provided the necessary skills set to offer practical country marketing advice to global business.

What does your company do?

I am involved in business development consulting services. Working in an advisory position as a strategist, my work includes carrying out practical marketing operations for global companies planning to implement business operations in Malawi, Africa and emerging markets in general.

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Lee Chisale, an entrepreneur bringing the world of luxury wellness spas to Malawi

In Africa, the health and wellness industry is a growing business sector, but in Malawi there was a definite gap for a luxury wellness spa brand in the market. Belle Afrique, the entrepreneurial brainchild of Lee Chisale, is filling that gap with a world class brand and product offering.

What does your company do?

Belle Afrique promotes healthy lifestyle and beauty treatments. We offer a range of health care treatments, from skin treatments, waxing, GP Consultations and Aesthetic treatments, massage therapy, to just name a few. In addition, we offer a series ofvocational qualifications in beauty and wellness, from Certificate level on Basic professionalism and front office duty; Diploma level including stress management and exercise, diet & nutrition, make-up application, waxing treatments and more.

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Tamala Chirwa, a Malawian entrepreneur coaching and mentoring a new generation of leaders in the country

For people in corporate or public life, developing core leadership skills is key to success and career progression, but that often requires specialist coaching and mentoring support. In Malawi, one woman entrepreneur, Tamala Chirwa, founder of Women’s Leadership Footprint, is fulfilling that role and bringing specialist coaching programs to those who need them. 

What does your company do?

Women's Leadership Footprint is a Coaching Practice that supports leaders and professionals through the coaching and mentoring approach to enhance their leadership disposition and capabilities to become more effective and impactful in their roles. We particularly target women as a deliberate and strategic approach to robustly support them in their quest to succeed in whatever path they have chosen to pursue in their lives, however, we are not restricted to women only.

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